Who we are.
GHIVE Media ("we", "us", "our") is a creative studio operating from Toronto, Ontario, Canada. We can be reached at hello@ghivemedia.ca.
This privacy policy explains what data we collect when you visit ghivemedia.ca or fill out our contact form, how we use it, and what control you have over it.
What we collect.
Data you give us
- Your name as entered in the contact form
- Your email address so we can reply
- Budget range if you select one
- The message you write
- Service categories you tick (brand strategy, identity, etc.)
We only receive this data when you fill out our contact form and hit send. We do not buy lists. We do not scrape.
Data collected automatically
- IP address (truncated by Google Analytics)
- Browser and device info (user agent, screen size, language)
- Page views and clicks within ghivemedia.ca
- Approximate location (country or city level, derived from IP)
- Referrer URL (the page that sent you here)
This is collected via Google Analytics 4 (tracking ID G-F8BRGQLLXX), Google Tag Manager (container GTM-NLHTVLJF), and standard server logs from our hosting provider.
How we use it.
Form submissions: to respond to your enquiry within one business day, and to keep records of who has contacted us so we can pick up follow-up conversations later.
Analytics data: to understand which pages are popular, how visitors arrive, and what needs improvement.
We do not sell your data. We do not share it with ad networks. We do not use it for purposes you have not consented to.
Third-party processors.
We use the following services to process data on our behalf. Each has its own privacy policy:
| Vendor | Purpose | Data shared |
|---|---|---|
| Resend | Sending contact-form messages to our inbox | Your name, email, and message content |
| Google Analytics 4 | Site usage analytics | Cookies, IP (truncated), browser info, events |
| Google Tag Manager | Loading and routing tags across pages | Loads on every page; passes events to GA |
| Railway | Hosting and server infrastructure | Server logs: IP, user agent, request paths, timestamps |
We have data-processing agreements with these vendors where applicable.
Cookies and tracking.
We use cookies set by Google Analytics 4 for usage measurement. Specifically:
| Cookie | Duration | Purpose |
|---|---|---|
| _ga | 24 months | Distinguishes unique users |
| _ga_F8BRGQLLXX | 24 months | Persists session state for GA4 |
| _gid | 24 hours | Distinguishes users (legacy) |
How to opt out
- Install the Google Analytics Opt-Out Browser Add-on
- Use your browser's built-in Do Not Track or "block analytics cookies" setting
- Clear site data via your browser preferences
We do not currently use a cookie consent banner. If you are visiting from the EU, EEA, UK, or California, we recommend installing the opt-out add-on above to control tracking.
How long we keep data.
- Form submissions: indefinitely, until you ask us to delete them. We keep them so we can respond to follow-up enquiries from the same person.
- Analytics data: Google Analytics retains user-level and event-level data for 14 months by default.
- Email logs (via Resend): 30 days after the last interaction.
- Server logs (via Railway): 14 days, rotating.
Your rights.
You can ask us to:
- Tell you what data we hold about you
- Correct any inaccurate data
- Delete your data
- Stop processing your data
- Send your data to another provider in a portable format
Email hello@ghivemedia.ca with the request. We respond within 30 days, usually sooner.
To request deletion, email hello@ghivemedia.ca with the subject "Privacy request: deletion". We will confirm within 5 business days.
We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. If you are in the EU or UK, you also have rights under the General Data Protection Regulation (GDPR). If you are in California, you have rights under the California Consumer Privacy Act (CCPA). We honour requests under all of these.
Changes to this policy.
If we change this policy, we update the effective date at the top of this page. Material changes will be highlighted in a banner on this page for 30 days after the change goes live. If we collect new categories of data, we will tell you before that data is collected.
Governing law.
This privacy policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any disputes will be resolved in the courts of Ontario.
Contact.
For privacy questions, requests, or complaints:
If you are not satisfied with our response, you can also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca. If you are in the EU, you can contact your local data protection authority.